Frequently Asked Questions

Learn more about what makes WorkCoach unique.

For information on pricing and payment plans, please visit our Pricing page.

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How do I know if I'm a good fit for WorkCoach?

Some of our clients are transitioning from technical to more managerial roles within their organizations, or looking to do so in the future. Business school students are also a frequent customer, as are entrepreneurs. That being said, we've had everyone from c-level executives at major corporations to university students report positive results to us. Given the challenges of the modern workplace, most everyone benefits from dedicated coaching.

What types of things can't I discuss with my coach?

Little is off the table, but it’s important for us to be clear that this is not a substitute for therapy or other mental health services. While the two sometimes overlap, coaches are not trained to deal with trauma or life-threatening situations. If you happen to be in a life threatening situation now — please call +1 (800) 273-8255 or use these resources to get immediate help.

Why does coaching work?

The short answer is that coaching caters to your particular needs in a way no other training can. Not only does it provide you with the kind of information and perspective you need to succeed, it also provides the personal accountability you need to stay motivated. The longer answer is that most training is structured like a workshop (high-intensity but low-frequency) or a classroom (high-frequency but low-intensity). Research clearly indicates, however, that neither are particularly effective ways to get people to develop. People learn best 1-on-1, when they get personalized feedback and actionable recommendations from someone they respect and trust.

What specific skills will my coach help me develop?

Depending on your goals, coaching can help you with everything from interpersonal and communication skills to negotiation and conflict-resolution. Or if you’re in a situation where you need practical advice on things like leading a meeting, delegating to a team, prioritizing your time, evaluating people’s performance — your coach can help with those things too. We’re here to provide you with real tools based on your particular objectives.

How is a coach different from a therapist?

Their focus. Therapy is how you overcome the struggles and setbacks of life. The role of a therapist or counselor is to return you to normal functioning. The point of coaching, on the other hand, is to help you become the most capable, competent individual you can become. In other words, the job of a coach is to help you improve far beyond normal functioning. No one becomes the best at what they do without help; high-performers in every field uses coaches to push themselves to the top.

What can I do to get the most out coaching?

Trite as it sounds, getting the most out of coaching requires a sincere desire to better oneself. That and a willingness to push oneself and be open to feedback seem to be good predictors of success. Because many people find certain coaching techniques highly uncomfortable, an exercise metaphor is apt. Just as it takes a firm commitment to your physical fitness to endure a challenging exercise routine, you'll find it also takes a commitment to your personal development to push through the discomforts of coaching.

How have the coaches been vetted?

First and foremost, each coach comes highly recommended and highly trained. We would never put you with someone we didn’t believe to be fully capable of performing the tasks at hand. To further ensure the quality of our services, we also background-check and independently validate all of our coaches. Most of our coaches are IFC-certified as well.

What kind of time commitment does WorkCoach require?

As you might expect, that's mostly up to you. We do know that if you include time spent on assessments and messaging, clients spend an average of 43 minutes per week on WorkCoach. That said, while data on different plans is not available at this time, we have reason to believe that Professional subscribers spend over 60 minutes on WorkCoach each week.

How does a typical video session work?

The beginning of a session usually involves updates from you on the last week’s goals. Did you find a particular technique or idea challenging? Did you think the strategy or recommendation was helpful? From this, we springboard one of two directions: working through the problems of last week or moving on to a new area we want to tackle. Unless you prefer otherwise, we move forward only when your feedback evidences we’ve found the right approach. Sessions will always end with actionable items. You will leave knowing what the plan is for the next week and how this will lead into your next video session.

How are coaches matched with participants? Can I change coaches?

As of late-2016, we use a proprietary matching algorithm to ensure an optimal coach-to-client fit. And yes, requests to change coaches are very unusual (under 5%) but are typically able to be accommodated.

How do I learn more about the science behind WorkCoach?

We recently created an entire database of relevant research papers and made it available to curious customers. Some of these source documents can be publicly viewed here. More are available during coaching sessions insofar as they relate to client's goals.

How frequently will I interact with my coach?

Typically, coaches communicate with their clients every other day or a few times a week. That could mean anything from a few emails, a weekly video chat, or more. To a large degree, how you interact depends on what your coach and you mutually decide is best. Scheduling is always a factor as well. Most coaches plan engagements weeks in advance so last minute changes can be difficult to accommodate.

Is WorkCoach available in other languages besides English?

No, unfortunately at this time WorkCoach is only available in English. Due to client interest, we are, however, exploring the possibility of internationalizing in the future.

Does WorkCoach carry professional liability insurance?

Some of our coaches do, but not all. If you request it, your coach will gladly email you their Evidence of Insurance documentation. In the event your organization requires professional liability insurance, email us and we will make sure that's factored into the matching process.

How is my privacy protected?

Your privacy is one of our primary concerns here at WorkCoach. In building our platform, we’ve taken extensive steps to rigorously protect your information. Enterprise-grade, HIPAA-compliant security features are in place to secure your identity and safeguard your data. In addition, you also have the option to interact with your coach anonymously to completely guarantee your confidentiality. To learn more, please visit our Terms of Service.

How does the 360-degree survey work?

This tool is optional. It helps us assess and monitor your performance throughout your time working with a coach by engaging with those who know you best. If you’re interested in using this tool, notify your coach, and they’ll help you set up the feedback process.

Why choose WorkCoach?

Members of our founding team have coached some of the highest profile leaders in the world. Altogether our organization has over 75 years of experience delivering measurable results. To be frank, if you want intensive, high-impact coaching, there's really no better place to start.

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